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Unlocking leadership potential in hospitality

Strengthened trust between ARMs and their managers.

Identified key opportunities to improve ARM retention.

Delivered a strategic roadmap for repeatable development.
The Challenge
Assistant Restaurant Managers are a critical and exciting growth opportunity within Nando's leadership pipeline.
With a clear ambition to develop visible, energised, and customer-centric leaders, Nando's saw an opportunity to better understand what drives their ARMs and create a strategic pathway to help them thrive and grow their careers in hospitality.
The Solution
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The Impact
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