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We're here to answer all your questions

Check out our FAQs below:

Billing

    • Access to complete the Reiss Motivation Profile® questionnaire.

    • A personalised report outlining your intrinsic motivations.

    • Interactive digital interpretations of your report and explanatory videos from psychologist Dr. Melanie Irons.

    • Instantly available and secure link to your report that you can return to anytime.

    • You’ll receive a confirmation of purchase email (check spam/junk if needed) with a secure link to complete your questionnaire.

    • Once complete, you’ll get an email with a secure link to your personalised report and virtual debrief.

  • We do not offer refunds for change of mind. Refunds are only available if technical issues or major platform errors prevent completion. See our Terms & Conditions for more details. 

  • Please reach out to us via our customer support email helpdesk@reissmotivation.com and attach an image of the payment error. Our team will help you resolve it.

  • Yes. In Australia, New Zealand, and the UK, users must be 16 years or older.

Technical and Troubleshooting

  • The Reiss Motivation Profile® is a scientifically backed questionnaire, developed by Professor Steven Reiss. It consists of 128-questions to measure your intrinsic motivation. Your profile helps you gain insight into what motivates you, in all aspects of your life.

     

    To complete the questionnaire, follow the steps below:

    1. Click the secure link in your confirmation email.

    2. Enter the details required.

    3. Complete the 128-item questionnaire (in one sitting). 

    4. Press ‘Submit’. 

    5. Once submitted, you’ll receive an email with a secure link to your summary report. 

  • The questionnaire takes approximately 20-30 minutes to complete. To get the most out of your profile summary, ensure that you complete the questionnaire in one sitting, with minimal disruption. The questionnaire will time out after 5 minutes of inactivity and your answers will not be saved. 

     

    After you submit your questionnaire, you will receive an email with a secure link to your summary report, and interactive, digital debrief. If you do not receive an email, check your junk or spam folders. 

     

    The digital debrief can be completed at your own pace. There are 16 videos, which run for approximately 2-3 minutes, as well as summary notes. 

  • After completing your questionnaire, you will receive an email with a secure link to your report. No login details are required.

  • Please check your email junk/spam folders. 

     

    If it is still not showing, you can recover your report HERE, by entering your email and a new report link will be sent to your inbox.

     

    Please contact helpdesk@reissmotivation.com if there are any issues.

  • Yes, you can download and print your full report, which includes your summary report page and the digital debrief summary notes.

  • Check out your junk/spam folder. If it’s still missing, please reach out to us via our customer support email helpdesk@reissmotivation.com.

  • The questionnaire is designed to be completed in one sitting with minimal disruption. The questionnaire times out after 5 minutes of inactivity, which means your answers will disappear. You can restart the questionnaire through your confirmation email link. 

  • Please reach out to us via our customer support email helpdesk@reissmotivation.com and our team will help you resolve your issue.

For Teams, Organisations and Programs

  • The Reiss Motivation Platform is where you complete the Reiss Motivation Profile® questionnaire, access your summary report, and step through the interactive, digital debrief of your results.

  • The Reiss Motivation Profile® is a scientifically backed questionnaire, developed by Professor Steven Reiss and consists of 128 questions, to measure your intrinsic motivation. Your profile helps you gain better insight into what motivates you, in all aspects of your life.

  • The Reiss Motivation Platform can be delivered through a custom program, designed around your organisation’s goals, budget, and timeframe.

     

    To explore how it could work for your team, contact us at info@reissmotivation.com or complete the form here.  

     

    One of our specialists will be in touch to discuss the best approach for your business.

  • Yes. It can be embedded into your organisation, depending on your organisation’s needs. Contact us at info@reissmotivation.com or complete the form here, to learn more.

  • Yes. We offer certifications through our Master program, available upon enquiry. Contact one of our sales team members to learn more  info@reissmotivation.com.

  • We provide ongoing support and technical assistance throughout the journey, depending on your program arrangements.

  • Yes. The Reiss Motivation Platform supports URL embedding, API integration, and SSO. Branding is kept minimalistic for easy white labelling.

  • Your responses are collected solely to generate your report. All data is stored securely on our encrypted platform and will never be shared with a third party.

  • All information is confidential, hosted securely in Australia, and protected under Microsoft Azure’s policies.

support hours

Our operating hours are Monday to Friday, 9am to 5pm. 

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Contact made out-of-hours will be responded to the following business day.

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